WYNN TRAVEL COLLECTIVE

Travel Planning & Professional Services Agreement

Thank you for choosing Wynn Travel Collective to assist with your travel planning. Our goal is to create a thoughtfully planned trip tailored to your preferences while providing professional guidance, recommendations and support throughout the planning process.

By engaging Wynn Travel Collective and paying the applicable planning fee, you acknowledge and agree to the following terms.

PLANNING FEES

All planning and professional service fees paid to Wynn Travel Collective are non-refundable.

Your planning fee compensates Wynn Travel Collective for the time, expertise, research, supplier relationships and professional services involved in designing your trip. The fee is separate from the cost of your travel arrangements and is not applied toward the cost of your trip unless specifically stated otherwise.

The initial planning fee includes research and preparation of up to:

  • Three (3) complete itinerary options for a multi-destination trip; OR

  • Five (5) hotel options for a trip involving a single destination.

Requests for additional itinerary options, hotel research or significant additional planning beyond this scope may require an additional planning fee. Any additional fee will be communicated before the additional work is performed.

CANCELLATIONS AFTER BOOKING

Once travel arrangements have been booked and confirmed, a $100 professional service fee will apply if the client chooses to cancel the trip in its entirety.

This fee is separate from and in addition to any cancellation penalties, non-refundable deposits or other fees imposed by hotels, airlines, cruise lines, tour operators, travel insurance providers or other suppliers.

CHANGES AFTER BOOKING

Once an itinerary has been booked and confirmed, client-requested changes that are elective or preference-based are subject to a $50 change fee.

This fee is generally waived for changes that are reasonably necessary because of circumstances outside the client's control, including medical situations or significant supplier-initiated changes or disruptions.

Any supplier-imposed change fees, fare differences or other additional costs remain the responsibility of the client.

TRAVEL INSURANCE

Travel insurance is strongly recommended to help protect your travel investment against certain unforeseen circumstances.

It is the client's responsibility to request information regarding travel insurance and to purchase coverage if desired. Wynn Travel Collective does not automatically include travel insurance with your travel arrangements unless specifically stated in writing.

If you decline travel insurance, choose not to purchase coverage or do not request information regarding coverage, you accept responsibility for any financial loss, cancellation penalties or additional expenses that may result from circumstances that could potentially have been covered by a travel insurance policy.

These expenses may include, but are not limited to, trip cancellation or interruption costs, travel delays, missed connections, additional accommodations or transportation, lost or delayed baggage, medical expenses and emergency transportation.

Wynn Travel Collective is not responsible for costs or losses resulting from a client's decision not to purchase travel insurance.

Travel insurance policies contain specific terms, conditions, exclusions and coverage limitations. It is the client's responsibility to review the policy and confirm that the coverage purchased is appropriate for their individual needs and circumstances.

BUSINESS HOURS & IN-TRAVEL SUPPORT

Wynn Travel Collective's regular business hours are:

Monday–Friday
9:00 AM–5:00 PM Central Time

While you are traveling, we understand that situations can arise that require assistance. We are available for genuine travel emergencies outside normal business hours.

For purposes of this agreement, an emergency generally includes circumstances requiring immediate assistance, such as a canceled flight affecting the continuation of your trip, inability to access confirmed accommodations, a significant supplier disruption or another time-sensitive situation that cannot reasonably wait until the next business day.

Non-emergency telephone calls or text messages outside normal business hours are subject to a $50 after-hours service fee per occurrence.

Emails sent outside normal weekday business hours are not subject to the after-hours fee and will be addressed during the next appropriate business period.

WEEKEND COMMUNICATION

Non-emergency requests made on Saturdays or Sundays that require an immediate response or assistance from Wynn Travel Collective are subject to a $50 weekend service fee per occurrence.

Whenever possible, routine questions, requests and itinerary changes should be submitted during normal business hours.

Emergency situations occurring during travel will always be handled as promptly as reasonably possible and are not subject to the non-emergency after-hours fee.

SUPPLIER TERMS & CONDITIONS

Travel arrangements booked on your behalf are also subject to the individual terms, conditions, cancellation policies and payment requirements of the applicable airlines, hotels, cruise lines, tour operators and other travel suppliers.

Wynn Travel Collective's professional service fees are separate from any fees or penalties assessed by these suppliers.

CLIENT ACKNOWLEDGMENT

By submitting payment of the planning fee and authorizing Wynn Travel Collective to begin planning services, I acknowledge that I have reviewed and agree to the terms of this Travel Planning & Professional Services Agreement.

I understand that:

  • Planning and professional service fees are non-refundable.

  • Additional professional service fees may apply for cancellations, elective changes and non-emergency after-hours or weekend assistance.

  • Travel insurance is not automatically included, and it is my responsibility to request and purchase coverage if desired.

  • If I decline or do not purchase travel insurance, I accept responsibility for cancellation penalties, travel-delay expenses and other losses or costs that may otherwise have been eligible for coverage.

I authorize Wynn Travel Collective to charge applicable professional service fees in accordance with this agreement using the payment method authorized for professional fees, where permitted.